State water heaters are guaranteed by the manufacturer provided they are used for domestic purposes, the only exception being those item(s) rated by the manufacturers for commercial purposes. Domestic product failure caused by commercial use voids the warranty.
Parts are guaranteed at the factory and you are therefore responsible for paying the freight, duty and labour for the installation of the replacement parts. However should the appliance fail within the first three (3) months there are no charges.
Should a major appliance be incorrectly installed or connected by others resulting in damage, it will not be covered by the warranty. Damages caused by brown outs, surges, or outages from BEC, standby generators, lightning, fire, flooding or other external forces are, likewise, not covered by the warranty.
Family Island customers should be aware that the warranty covers parts only and does not allow for freight charges, air fares, transport and accommodations for service men traveling to the islands to carry out installations or repairs.