Westinghouse split units have a one (1) year warranty on all parts and labour starting from the date of purchase (Not Installation). You are therefore responsible for paying the freight and duty of the replacement part(s) only. However should the appliance fail within the first three (3) months there are no charges.
Taylor Industries will not be held responsible for product or part(s) replacement due to failure after incorrect or faulty installation by other parties. If the installation is not carried out by Taylor Industries we would recommend that the owner, first call the installer to check for the correct installation and operation of the unit before calling Taylor Industries to place a warranty service call. If the owner does not wish to do that and we are called there will be a deposit required for those customers who do not have a charge account with us.
Should the air conditioner be damaged power problems such as, brown outs, surges, or outages from BEC, standby generators, lightning, fire, flooding or other external forces, it will not be covered under warranty.
Family Island customers should be aware that the warranty covers parts and labour if the unit is returned to us for repairs. The warranty does not allow for freight charges, air fares, transport and accommodations for service men traveling to the islands to carry out installations or repairs.